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Shipping & Returns Shipping & Returns
Poundteam Incorporated
5470 Pipes Road
Bartow, FL 33830
(352) 269-0000
Fax: 920-260-0000
Toll Free: 888-883-8488

Shipping and Delivery charges are the sole responsibility of the purchaser. They are not included in the cost of any service or product purchased.

We do not add fees to shipping costs except to directly recoup our costs. For instance: if we must purchase a box or packing material, we will charge these items to the client's account at cost. These fees are all optional to the client if (in advance of shipping) the client supplies us with a Fedex account or UPS account number that we can use for shipping or supplies us with a pre-paid shipping label for the product. If the client has therefor pre-paid the shipping with the carrier, we will ordinarily waive any packaging costs (at our sole discretion, on a case by case basis). Also, if we must drive to a shipping facility due to a short deadline at the request of the client, we will charge a trip fee to cover the courier cost which may include a profit for the courier.

Insurance is required for all shipments. Any damage during shipment must be resolved with the carrier. We will cooperate in any way that we can with any inquiry regarding shipping damage, but will not be held responsible for any action (or lack thereof) or decision (or lack thereof) of the carrier.

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