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Standard Router Configuration

Includes configuration of a Standard router to allow a server on the local network to be accessed from the outside.

Details and Requirements:

  • Stock pricing not available for enterprise level routers (those requiring command line access and direct programming, such as Cisco managed routers). This service is only handled hourly, but is usually best handled by a local technician who can access the router physically to build the routing tables. It can also often require a certified technician on that hardware.
  • Remote Access to a workstation on the local network (via GoToMyPC.com or Logmein.com or similar remote access software that can be used without requiring a local human to "allow" access ... if local access requires a human presence, an extra $25 fee is added for scheduling limitations, see "options" below).
  • Workstation must have access to the router
  • Router credentials must be valid and tested (provide in a ticket or on a document on the desktop of the workstation in a document named "Router Credentials" ... or both for easy local copy/paste).
  • Router must be capable of port forwarding (to allow outside access) and port triggering or have a functional SIP algorithm (for multiple SIP account pathways internally). Note that this information may not be available until we have access to the server, and we cannot guarantee success without these capabilities. So far there have been very few instances of insufficient routers.
  • The router does not need to be "special" or "enterprise" or "business". In fact, we've had success with $20 routers from Walmart on sale. Do not be fooled by a salesperson into thinking that more expensive will get you a better router. It's the capabilities that count, and many reps at various stores (Best Buy, for instance) really don't know anything about VOIP router requirements At All. When in doubt, get the inexpensive one and take it back if it does not work (or get both, and if the inexpensive one works, take back the expensive one!).
  • Double NATting is not allowed for VOIP. This means you can not have TWO routers between your VOIP Server (Dialer/PBX/Asterisk/Vicidial server) and the internet. This includes the ISP Router if it provides a private IP address (such as 192.168.x.x or 10.x.x.x to your router -- not allowed!). To coin a phrase: There can be Only One.

This product was added to our catalog on Wednesday 11 June, 2014.
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