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Conditions of Use
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Root Level Command Line
Once we send root access, you are responsible for the OS and software health of the box.
As of the moment we SEND not the moment you state you used or received access.
We will still maintain hardware (if we were before), but any software or OS revisions/repairs/checks as of the moment of transmission of direct file system access will become your team's responsibility.
We charge hourly for any work on a system after root level access is granted, regardless of the nature or cause, unless the problem is Hardware based. If you are not prepared to maintain the OS and software (or pay us to do so, which is no longer free), do not purchase this item.
This specifically applies to "we didn't do anything, all we did is log in!" as well as "but we have not actually used the password yet, we got it but we never logged in."
The reason for this, of course, is to remove any temptation for a technician to hide their tracks because it will not matter, we'll be charging for the service anyway ... thus avoiding the likelihood of more damage from any possible attempted coverup.
It is not usually necessary to purchase this item when having your server shipped to you as we will automatically give you root (and all other) access along with the rest of your credentials. This is an "add-on" for a server already in our colocation facility.
It is also a good idea to change the root password immediately upon first login. Just to be sure (we have keyed access, and do not require a password).
Database Read Only or Read/Write access is much less invasive. It allows PoundTeam Incorporated to continue to maintain the OS and Packages, but puts you in charge of breaking the Database. In this case you would only be responsible for any changes to the Database.
You must provide us with a list of IP addresses which will require access as the Database credentials will be locked to specific IPs.
If you want to retain full warranty, the DB Read Only access (without phpMyAdmin use) on the server will accomodate this, but there is a $25 charge for a Database Lockdown. We have to hard-code the user/pass pairs to specific IP addresses. Takes about 15 minutes. Unfortunately, phpMyAdmin accesses from the server itself and as such presents as Vicidial's IP and obviously Vicidial already has full access. In some cases, we can set up a 2nd "dummy" IP for phpMyAdmin to be viewed differently than Vicidial. Please ask if phpMyAdmin and Read Only are something you would like.
If you have a specific password you would like set, please include it in your purchase notes. This also applies to password reset requests (the same procedure must be followed).
We will not set the password to something received in email, only from a request here (in the commend during a purchase) or a request in a support ticket after this purchase.
We will not set the password to something "too simple" (ie: "vicidial" or "password" or "1234" or "bob"). If a password request is too simple, we will generate a strong password and use that instead and send it to you or post it in your ticket.
Purchase, not ticket or email
It is not possible to use any existing account balance on this item. This item requires the account-owner to commit to a serious change in the management of this system and as such will require both logging in and using a payment method to assure the account owner is involved in this process.
As this is not something we can "undo" after it has been done (even if there is a misunderstanding), we must take all possible precautions to avoid any misunderstanding.
As such, it is necessary to put a note in the comment of the purchase stating
"I am (or we are) prepared to accept [OS and Software health or Database health (depending on your choice below)] of the box as of the moment the password is sent to us. Please send via email to ______".
If you do not put that note in the comment during purchase, we will verify after the purchase.
MySQL Read Only
Command Line Root
This product was added to our catalog on Friday 14 March, 2014.
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