Consultation Service Levels

$50/week - Service Level: Weekly Guidance

• M-F 9-5 Only (No nights or weekends at this level)
• One Person
• 5 minutes
• 2X per day
• No repeat topics
• No system access or screen share
• We do not troubleshoot at this level

$100/week - Service Level: Standard Weekly Consultation

• M-F 9AM to 9PM EST OR one 10 hr shift (No weekends at this level)
• One Person
• 10 minutes
• 2X per day
• No repeat topics
• We do not troubleshoot at this level

$150/week - Service Level: Premium Weekly Consultation

• 7 Days per week 9AM to 9PM EST OR one 10 hr shift
• One Person
• 15 minutes
• 2X per day
• No repeat topics

Options and General Notes:

• Scheduling - Startup - You must request a startup date/time explicitly and the requested start time must be 24 hours into the future from the moment of request. If you want to start as soon as possible: Please post your startup date/time request in the comments.If you do not post a startup date in comments, you may request startup via a ticket or email. The request must include the date and time, Phone, Email, and Name of the authorized person to be a valid start request. The request must also be 24 hours into the future to be valid. Any level of Weekly Consultation takes 24 hours from purchase or request to activate. (IE: Be sure your requested startup date/time is at least 24 hours into the future.) If your requested start time is during a workday, that first day still counts as a full day. We do not pro-rate this service. Any consultation/service/support required before startup will be handled on an hourly basis.
• Scheduling - Hours - For a 12HR window, the normal time is 9A-9P EST. If you prefer hours outside that to match your call center hours, as in the actual shift of your call center, your available window must 10 hrs or less.
• Starting and Stopping Service - If you cancel this service, and then choose to restart it: activation will take an extra 24 hours with each new "starting" of the service.
• One topic over multiple sessions - If you choose to ask the same question or cover the same/sequential/overlapping topic(s) in successive sessions, there must be at least six hours between the sessions. You may not use the same topic on more than two sessions. This is meant to avoid using Weekly Consultation as a replacement for Support, which is not the purpose of consultation.
• Contact Point - Weekly Consultation is for a single point of contact within your organization on a single work-shift of no more than 12 hours. Presumably your IT professional will be your point of contact. This person must be the one who transmits requests to us after attempting to resolve them for your organization. The purpose of "Consultation" is to allow your IT professional to resolve your issues by borrowing from our experience. We are not your enterprise help desk (that is a completely different support product!). You may, of course, change the point of contact at any time with at least 24 hours prior notice (Vacations, Days Off, new IT person, etc). Pricing for us providing your enterprise with technical support are negotiable and based on installed equipment and personnel levels and methods of contact (IM/Chat/email/phone/text/video phone/remote desktop).