$50/hour - Service Level: Standard

Standard service level support is resolved in the order that they are received, after all projects with higher service levels have been resolved. See the Current Approximate Response Times chart below.

Deadline: Standard service level projects cannot have a deadline, not even a suggested/requested completion range.

Phone/Email: Standard Service is provided in our Support Portal ticketing system (Redmine). Outbound calls and emails may be made at the discretion of the technician (only), however: Inbound phone calls and emails are not available at our Standard Service Level.

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Options and General Notes which apply to all Service Levels:

• Methods - Support can be provided by support ticket, phone, email or chat.*
• Purpose - Training. Problem resolution. Configuration. Installation. Customization. Consultation.
• Scheduling - Full access to the client server must be available before service may be scheduled.
• System Access - This includes (but is not limited to) root ssh, mysql root, http (web), sip/iax and any other required access.

* Phone and Email support have limited access based on service level. See terms specific to this service level.

Approximate Support Response Times