Poundteam Online Catalog My Account  Cart Contents  Checkout  
  Top » Catalog » Support » SVC-STD My Account  |  Cart Contents  |  Checkout   
Categories
Hardware (4)
Support (4)
Software Installation (26)
Services (11)
Leasing, Hosting and Colocation (5)
Manufacturers
What's New? more
Vicidial Agent Only Beep
Vicidial Agent Only Beep
$99.00
Quick Find
 
Use keywords to find the product you are looking for.
Advanced Search
Information
Shipping & Returns
Privacy Notice
Conditions of Use
Contact Us
Standard Service Level
[SVC-STD]
$50.00

$50/hour - Service Level: Standard

Standard service level support is resolved in the order that they are received, after all projects with higher service levels have been resolved. See the Current Approximate Response Times chart below.

Deadline: Standard service level projects cannot have a deadline, not even a suggested/requested completion range.

Phone: Standard Service is not available for inbound or outbound phone calls. Note that an Outbound call may be made at the discretion of the technician during production, however: Inbound phone calls are not available at our Standard Service Level.

Email: Standard Service is not available for inbound or outbound email. Note that an Outbound email may be made at the discretion of the technician during production, however: Inbound email is not available at our Standard Service Level.

Support Tickets: Standard Service is provided in our Support Portal ticketing system (Redmine).

Appointments: Standard service level projects and tasks can not have a scheduled apppointment time. They are handled in the order received. If there is a reason for delay when they are ready for production, they may be delayed or they may revert to the bottom of the production line, at our discretion.


Options and General Notes which apply to all Service Levels:

  • Methods - Support can be provided by support ticket, phone, email or chat.*
  • Purpose - Training. Problem resolution. Configuration. Installation. Customization. Consultation.
  • Scheduling - Full access to the client server must be available before service may be scheduled.
  • System Access - This includes (but is not limited to) root ssh, mysql root, http (web), sip/iax and any other required access.
* Phone and Email support have limited access based on service level. See terms specific to this service level.


Approximate Support Response Times

This product was added to our catalog on Saturday 06 October, 2012.
Reviews
Customers who bought this product also purchased
Consultation
Consultation
Training
Training
Emergency Service Level
Emergency Service Level
Vicidial Ingroup/Call Menu/Campaign Configuration
Vicidial Ingroup/Call Menu/Campaign Configuration
Server Colocation
Server Colocation
Vicidial Super Server
Vicidial Super Server
Shopping Cart more
0 items
Manufacturer Info
Poundteam Incorporated
Poundteam Incorporated Homepage
Other products
Notifications more
NotificationsNotify me of updates to Standard Service Level
Tell A Friend
 
Tell someone you know about this product.
Reviews more
Write ReviewWrite a review on this product!
Languages
English
Currencies

Copyright © 2024 Poundteam Online Catalog # Powered by osCommerce # Refund Policy