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VICIdial Server

VICIdial Standard Server

Standard Hardware:

  • Standard Mid-Tower chasis
  • Intel Core2 Quad processor (2.3+ Ghz)
  • 2G RAM
  • 150G HDD

Standard Software:

  • Asterisk
  • Vicidial
  • MySQL
  • Apache
And, all Necessary support software to operate as a dialer.

No hidden charges.

Optional items are just that, items you CAN purchase but do not need to purchase to use your dialer. Carriers/Trunks/Minutes not included. (Although we can refer to you several!)
Shipping is not included in the price of the software installation or hardware purchase. Vicidial Server with packaging normally weighs approx 24lbs. Dimensions: 13"x20"x24".Shipping Policy
Servers do not include Keyboard, Mouse or Monitor.
The server Will operate as a dialer and be tested remotely by the client before leaving our facility.

Specially Priced Options with a System Purchase:

None of these items must be purchased from us. We offer them as a discounted service to ease startup. This pricing is ONLY available when purchasing a full system IF you purchase the item WITH the system.
  • $20 per Carrier setup, normal price $25 (if Standard Carrier)
  • $20 per phone setup, normal price $25
  • $0 to include the X-Lite/Zoiper/Twinkle installation packages directly on the server for easy agent download
  • $100 for SugarCRM installation
  • $10 to modify astguiclient.conf to add YOUR changes (ie: Report Server location, FTP Server Location)
  • $0 to initiate Vicidial Backup Script on the server


Support is NOT included (it must be purchased separately!) beyond what is specified here. These support items will be maintained ONLY if you maintain your system in our Colocation Facility:
  • We will maintain the system on a (Non-Guaranteed!) battery backup.
  • We will maintain the OS and support software to the extent that you DO NOT and CAN NOT access the system in any way other than the Vicidial GUI.
  • Accessing the Operating System via Command Line is available (at no cost/fee). If you are given access to the operating system, we will be responsible ONLY for the physical well-being of the machine as of the moment you receive the access codes.


Poundteam Incorporated offers no Warranty, expressed or implied, on any systems sold.
  • The Hardware components purchased have specific manufacturer warranties (ie: the CPU will be covered by an Intel Warranty.)
  • The software included does NOT have any warranty. (This will be noted in the disclosures of each of the software packages.)
  • All the software included is Open Source FREE software.
  • Licensing information is available for all software included.
  • Software is not modified upon sales of the equipment, but in many cases has been "Configured" to be suitable for use.

Colocation Options:

Colocation is not a requirement for purchasing a system.
  • Colocation: $200/month for 5M bandwidth (+$50 for another 5M total: 10M!)
  • $15/month for offsite backup storage (not including recordings, $50 setup fee)
  • $100 RESTORE fee if you ever need a restore from your backup

Our Colocation Facility:

We are located in Central Florida (not near any flood zone or hurricane prone shorelines). We do not "have a rack" in someone else's Colocation Facility (beware of that). We are not "sharing" someone else's facility, or "partnered" with someone who has a facility. We have our own space and lease our fiber from a major fiber provider. During normal days we have a human in the colocation facility 24/7 (there are instances when everyone has somewhere else to be, but those are not common). An employee of PoundTeam Incorporated physically touching a server can ordinarily happen within five minutes of an emergency "down server" call, although most interaction with servers requires no physical intervention.

Optional Vicidial Turnkey Configuration:

ONLY included if you specifically purchase as an EXTRA option during the purchase/lease of your system. ONLY includes items specified in the list below. This special pricing is ONLY available during the purchase/lease prior to the clean buildout of your system.
  • Three User Groups: Fronters, Closers, Verifiers
  • 75 Users: 25 each in Fronters, Closers, Verifiers
    (Will be named "Fronter/Closer/Verifier 1" through "Fronter/Closer/Verifier 25", and numbered 1001-1025, 2001-2025, 3001-3025 respectively)
  • 75 Phones: cc101-cc125, cc201-cc225, cc301-cc325. If you are leasing a cluster instead of a single server, these can be configured as Load Balanced across all servers UPON REQUEST (if you fail to request in notes during purchase, this will not happen).
  • Three Campaigns: Fronters (10000), Closers (20000), Verifiers (30000) -- (Record All Calls activated on all three)
  • Three Ingroups: Fronters, Closers, Verifiers -- (Record All Calls activated on all three)
  • Three DIDs (If you have already purchased them or provided access to the Carrier interface and specified area code and/or City State so we can purchase them in your account. We also must know whether your inbound calls should go to Fronters, Closers or Verifiers or perhaps one to each)
  • One remote agent with 25 lines pointed to a phone number for your External Verification company, activated in the Verification Campaign and the Verifiers Ingroup.
  • Two Carriers (If you provide carrier information before the buildout begins!)
  • Modification of Vicidial DB server web interface to allow 50M File Uploads for large list loading.

Data Transfer (Backup / Restore / Upgrade):

With each method, we will first complete the build-out of your system and certify it working in autodial mode. Then we will perform the Restore/Upgrade (as purchased and/or provided) and recertify the server. Under no circumstances does this pricing include repairing customizations. All customizations must be handled on an hourly basis. Also note that while we rarely have problems with restores and upgrades that do not have customizations, we do not guarantee in any way that your previous system's backup set is properly constructed to function when restored. Any repairs required due to irregularities on a restored system will be charged hourly. You do have the option of reverting to the original certified installation and abandoning the upgrade.

That being said: We rarely have problems with Vicidial restores unless they are very technical and most are easily fixed. Usually problems arise from older backups, but are handled fairly easily with either NO extra fee or a small fee. Many customizations can be discarded as they were often meant to include features that are now Stock in Vicidial.

  • Restore from provided backup: If you provide us with a valid backup set from another Vicidial system, we will restore it into this Vicidial server.
  • Backup and restore: You provide us root access to the previous server, then we proceed with the restore as above.
  • Backup, restore and upgrade: You provide us root access to the previous server, then we proceed with the restore as above. Then we upgrade that previous installation to the latest version of Vicidial.
  • Under no circumstances do we include repair of customizations unless those repairs are paid hourly. Nor can we predict how long those repairs may take, unless we wrote the customizations within the last two years.
  • If any form of restoration is planned, be sure to confirm the version of Vicidial we should be installing in the fresh server before we begin.

Hardware options prices are subject to change without notice, based on the extremely volatile pricing of hardware in the marketplace.

Available Options:
Carrier/Phone Setup:
Colocation (Monthly Fee):
Colocation IP (Monhtly Fee):
Colocation UPS (Monthly Fee):
Hard Drive:
Modify astguiclient.conf:
Server Cluster:
Service Level:
Transfer Data:
Vicidial Turnkey:
VICIdial Version:
This product was added to our catalog on Saturday 09 October, 2010.
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