Virtual Server Lease (VPS)

Virtual Vicidial Notice: Vicidial is NOT meant to run in a Virtualized environment. It works well for a single user on a single call (excellent for Sandbox development). Beyond a two users (on two calls), it tends to overload and become unstable. Attempting to run a Virtualized Vicidial server for more than one agent on more than one phone call is at your own risk. If you discuss this with us in advance and want to test Virtualized Vicidial, we may allow a ONE DAY grace period IF you will be testing with no more than two agents on no more than two calls.

Virtual Server Includes: 2 Shared Cores (2.3+ Ghz) 2G RAM 50G Virtual HD Public IP (Dynamic) Bandwidth: 1M X 1M (Non Metered)

Standard Software Packages: (Included) Linux OS (Ubuntu, OpenSuSE, CentOS ...) MySQL Apache

ONE primary package included: (Choose*: ONE included in price) Vicidial FreePBX GoAutoDial

* State your choice of software in the comments or in a ticket And, set up and tested to dial (If the server includes a PBX such as Vicidial or FreePBX)!

No hidden charges. Optional items are just that, items you can purchase but do not need to purchase from PoundTeam to use your dialer. Carriers/Trunks/Minutes not included. (Although we can refer to you several providers!)

Options with a System Lease: None of these items must be purchased from us. We offer them as a discounted service to ease startup. $25 per Standard Carrier setup $25 per phone setup $0 to include the X-Lite/Zoiper/Twinkle installation packages directly on the server for easy agent download $100 for SugarCRM installation $10 to modify astguiclient.conf to add YOUR changes (ie: Report Server location, FTP Server Location) $0 to initiate Vicidial Backup Script on the server during buildout $15/month for offsite backup storage (not including recordings, $50 setup fee) $100 RESTORE fee if you ever need a restore from your backup

Renewal Terms: Lease is Month-To-Month Auto-renews at the same price IF your account has sufficient funds. If you do not have sufficient funds when renewal date arrives OR you notify us before renewal date that you do not want to renew, server will be terminated. If you then make a payment (after termination), server will be restarted within 24 hours. Renewal Date: If you want to change your renewal date, you can do so by paying for more than a month (enough to go past the date you would like) and notifying us during payment in the comments of the payment. IE: If your due date is presently the 1st and you prefer the 15h, pay for 45 days instead of 30 and notify us that the extra money is to move the due date to the 15th. Partial Month: After the first month, a partial month Virtual server lease is available at $10 per day or $30 per week.

Support: Support is NOT included (it must be purchased separately!) beyond what is specified here. We will maintain the OS and support software to the extent that you DO NOT and CAN NOT access the system in any way other than the web interface for any installed packages which do not include direct file or database editing. Accessing the Operating System via Command Line is available (Click Here for Details). Hardware failure of a leased server will be repaired at our best speed at no charge to client.

Warranty: Poundteam Incorporated offers no Warranty, expressed or implied, on any systems leased. We do not guarantee a specific "uptime" or service availability. Should the software "Fail", Poundteam Incorporated will reinstall the software back to its original functionality at our best speed at no cost to the client IF the client has NO command line or other access beyond the Web Interface. Regular hourly charges and service level apply to systems where the client has access beyond the web interface, regardless of whether the client caused the failure. This also applies if the Web Interface can modify files or random values in the Database. The Software included does NOT have any warranty. (This will be noted in the disclosures of each of the software packages. Poundteam Incorporated did not write the software.) Poundteam Incorporated's liability is limited to reinstallation of the software. All the software included is Open Source FREE software. Licensing information is available for all software included on the server. No licensing notifications have been removed. Software is not modified upon lease of the equipment, but in many cases has been "Configured" to be suitable for use.

Data Transfer (Backup / Restore / Upgrade): With each method, we will first complete the build-out of your system and certify it working in autodial mode. Then we will perform the Restore/Upgrade (as purchased and/or provided) and recertify the server. Under no circumstances does this pricing include repairing customizations. All customizations must be handled on an hourly basis. Also note that while we rarely have problems with restores and upgrades that do not have customizations, we do not guarantee in any way that your previous system's backup set is properly constructed to function when restored. Any repairs required due to irregularities on a restored system will be charged hourly. You do have the option of reverting to the original certified installation and abandoning the upgrade. That being said: We rarely have problems with Vicidial restores (aside from small technical challenges). Usually problems arise from older backups, but are handled fairly easily with either NO extra fee or a small fee. Many customizations can be discarded as they were often meant to include features that are now Stock in Vicidial. Restore from provided backup ($100): If you provide us with a valid backup set from another Vicidial system, we will restore it into this Vicidial server. Backup and restore ($150): You provide us root access to the previous server, then we proceed with the restore as above. Backup, restore and upgrade ($250): You provide us root access to the previous server, then we proceed with the restore as above. Then we upgrade that previous installation to the latest version of Vicidial. Under no circumstances do we include repair of customizations unless those repairs are paid hourly. Nor can we predict how long those repairs may take, unless we wrote the customizations within the last two years. If any form of restoration is planned, be sure to confirm the version of Vicidial we should be installing in the fresh server before we begin.