Once we send Database access, you are responsible for Database and Vicidial stability/health unless you are requesting Read Only access.
As of the moment we SEND not the moment you state you used or received access.
Note that Vicidial's database is a major component of the system and changes in the database can easily destabilize and break Vicidial functionality.
We will still maintain hardware (if we were before), and OS/software packages (as before). However: revisions/repairs/checks related to the Database or Vicidial Stability will become your team's responsibility. We must assume that any such problems were the result of unwise database revisions and will charge hourly for any work on a system in after Database access is granted, unless the problem is Hardware based or has already been proven to be OS/Software related. This means that if there is a possibility that a database error has caused a problem, we will charge to investigate or repair the problem. If you are not prepared to accept these terms, do not purchase this item (or state CLEARLY that you are requesting READ ONLY access).
This specifically applies to "we didn't do anything, all we did is log in!" as well as "but we have not actually used the password yet, we got it but we never logged in."
The reason for this, of course, is to remove any temptation for a technician to hide their tracks because it will not matter, we'll be charging for the service anyway ... thus avoiding the likelihood of more damage from any possible attempted coverup.
If you have a specific password you would like set for the root database user, please include it in your purchase notes. This also applies to password reset requests (the same procedure must be followed).
It is also possible to create a new user with access to specific databases/tables/fields. If you want a user created, please specify the name of the user. In the case of Read Only access, this is required (but we can choose a db user name if you prefer). Please specify the databases/tables/fields which the user should have Read rights, or state "read access on entire database".
For all database access users, please specify the IP address from which they will be accessing the database (we do not recommend "any" ip).
We will not set the password to something received in email, only from a request here or a request in a support ticket after this purchase.
We will not set the password to something "too simple" (ie: "vicidial" or "password" or "1234" or "bob"). If a password request is too simple, we will generate a strong password and use that instead and send it to you or post it in your ticket.
It is not possible to use any existing account balance on this item. This item requires the account-owner to commit to a serious change in the management of this system and as such will require both logging in and using a payment method to assure the account owner is involved in this process.
It is not usually necessary to purchase this item when having your server shipped to you as we will automatically give you full database access along with the rest of your credentials. This is an "add-on" for a server already in our colocation facility.