Normal Vicidial DID Configuration

If the carrier is Non-Normal: Must be handled hourly (see hourly service levels under Support). Purchasing this item does not make the pricing flat-rate for non-standard carriers.

Most carriers are "Normal ", but there are still a few that are odd and have their own set of rules. We will not know if the carrier in question is Normal until we set them up and attempt to make a call through them.

If you want to avoid the possibility of being charged hourly, you can (at the beginning of the service request) specify this and we will first set up your carrier in a "sandbox" server to be sure it is (or find out it is not) Normal. Then if it is not Normal, we will not charge you the $25 for the install, nor will we perform any troubleshooting to resolve the NonNormal Issue. In either case we will also delete this information by resetting the sandbox server.

Please refer to this link for approximate response times, although Priority DID Configuration is usually 2-4 days. Please be sure to choose the Service Level you require below. Default is Priority.

What is included: Included in DID Configuration is the ability to accept a call from a single inbound DID (the charge is Per DID) and route that call to a destination which you specify, such as a Phone or Ingroup or External Extension. (This does not include setting up the Carrier or any Destination such as Phones, Ingroups, or Campaigns, nor does it include training.) We will configure the DID and verify that it routes calls to the specified destination and inform you when complete.

For fastest service be sure to provide full access to the carrier site if they have one (including the Secret Answer if there is a Secret Question), and be sure to have completed any formalities on the Carrier site (such as agreeing to any terms), as we are not able to perform this task for you.

Be sure to specify WHICH DID you want us to configure and where you would like calls from that DID to route. Both are required in writing to begin the project.

Available Options:
Service Level:

This product was added to our catalog on Wednesday 09 April, 2014.

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