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VICIdial Software Installation

Have VICIdial installed on YOUR hardware:

We will install VICIdial in your chosen version on your chosen Linux operating system.

Installer/OS Choices:

  • Vicibox 1.0.0RC2: Ubuntu Linux
  • Vicibox Redux 2.0: OpenSuSE Linux
  • Vicibox Redux 3.0: OpenSuSE Linux
  • Vicibox 4.X: OpenSuSE Linux
  • Vicibox 5.0.3: OpenSuSE Linux
  • Vicibox 6.0.X: OpenSuSE Linux
  • From Scratch: Gentoo Linux or "Your Choice".
    This option incurs an extra MINIMUM $250 fee + extra install time.

Standard Software:

  • Vicidial
  • Asterisk
  • MySQL
  • Apache
  • DGG / iptables Firewall
Set up and tested to dial! (It will be tested in Autodial mode on our carrier to verify the setup is complete and successful.)

Requirements for a System Install:

As noted, these conditions must be met for installation. Lack of availability may result in extra fees or delays or both.
  • Pre-boot KVM (Keyboard Video Monitor) access. This means we require the ability to interact with the machine before it boots, during BIOS/Startup. If necessary, a PERSON situated locally at the server who can communicate with our technician to follow precise directions can be substituted. But be warned this can cause delays due to scheduling.
  • The server must have appropriate Linux Drivers available for the installation. (Do not purchase a server that is "Latest-Greatest" as often drivers are not available for Linux for a few months after creation and the Install .iso may have been created a few weeks or months ago as well.)
  • The server must have internet access.
  • You must have the IP/Subnet Mask/Gateway/DNS server settings available before we can schedule the installation.
  • If you want it to be TESTED with YOUR Carrier, your carrier must use "Standard" settings or you must open an account with one of OUR carriers and have it ACTIVE before installation.

No hidden charges.

Optional items are just that, items you can purchase but do not need to purchase to use your dialer. Carriers/Trunks/Minutes not included. (Although we can refer to you several!)

Service Level:

  • subtract $1 for Standard Installation (14-30 days)
  • Priority Installation Shown (3-5 days)
  • add $200 for Emergency Installation (1-3 days)
  • add $400 for EXCLUSIVE Emergency Installation (Next Available Technician)

Options with a System Install:

None of these items must be purchased from us. We offer them as a discounted service to ease startup.
  • $25 per Standard Carrier setup
  • $25 per phone setup
  • $0 to include the X-Lite/Zoiper/Twinkle installation packages directly on the server for easy agent download
  • $100 for SugarCRM installation
  • $10 to modify astguiclient.conf to add YOUR changes (ie: Report Server location, FTP Server Location; Each requires; FTP server IP/user/password)
  • $0 to initiate Vicidial Backup Script (to /var/log/astguiclient/archive) on the local HD


Support and/or Training NOT included (these must be purchased separately!).

Not Included:

Everything necessary to run a stock installation of Vicidial is included. Special situations critical to your specific installation does not mean they are included and/or free. This is a short list of items specifically not included without a fee.
  • g729 - g729 is not a free codec. Installation of it is not included by us or by any installation .iso available. We charge $100 for the installation ONLY (this does not include any licensing) of g729.
  • RAID - RAID comes in many flavors and has a great variety of available drivers and solutions. We do not include any of these for free. If you have a RAID installed on your system, and it mounts like a HD and installs without extra effort, we will not charge an extra fee. If, however, it does not, and we have not been paid extra for a RAID installation (or warned of the RAID's existence) we will first attempt to disable it and install on a single drive, and then inform you that the RAID must be removed and that an extra fee is due for a failed attempt on RAID without notification. If we ARE warned of a RAID presence in the server and the preferences regarding RAID are discussed beforehand, the option to pay hourly at our regular prices* for RAID installation will apply.
  • Telephony Hardware - Sangoma/Digium/Rhino and other telephony cards are not included. Some install easily and may "just work". We do not charge extra in this case. But we also do not install them for free if that does not happen to be the case. We charge hourly for installation of any special hardware at our normal hourly rates*.

  • *Regular hourly rates without notification of a special circumstance will be the next higher rate if the time alloted for the installation overlaps another project (if we were not expecting to install a RAID or Telephony card and did not allot time for such, we must either reschedule for a later date or increase the rate accordingly for the present timeslot).


Poundteam Incorporated offers no Warranty, expressed or implied, on any systems.
  • The Software included does NOT have any warranty. (This will be noted in the disclosures of each of the software packages. Poundteam Incorporated did not write the software.)
  • All the software included is Open Source FREE software.
  • Licensing information is available for all software included on the server. No licensing notifications have been removed.
  • Software is not modified upon installation, but in many cases has been "Configured" to be suitable for use.

Optional Vicidial Turnkey Configuration:

ONLY included if you specifically purchase as an EXTRA option during the purchase of your installation. ONLY includes items specified in the list below. This special pricing is ONLY available during the purchase prior to the clean buildout of your system.
  • Three User Groups: Fronters, Closers, Verifiers
  • 75 Users: 25 each in Fronters, Closers, Verifiers
    (Will be named "Fronter/Closer/Verifier 1" through "Fronter/Closer/Verifier 25", and numbered 1001-1025, 2001-2025, 3001-3025 respectively)
  • 75 Phones: cc101-cc125, cc201-cc225, cc301-cc325. If you are leasing a cluster instead of a single server, these can be configured as Load Balanced across all servers UPON REQUEST (if you fail to request in notes during purchase, this will not happen).
  • Three Campaigns: Fronters (10000), Closers (20000), Verifiers (30000) -- (Record All Calls activated on all three)
  • Three Ingroups: Fronters, Closers, Verifiers -- (Record All Calls activated on all three)
  • Three DIDs (If you have already purchased them or provided access to the Carrier interface and specified area code and/or City State so we can purchase them in your account. We also must know whether your inbound calls should go to Fronters, Closers or Verifiers or perhaps one to each)
  • One remote agent with 25 lines pointed to a phone number for your External Verification company, activated in the Verification Campaign and the Verifiers Ingroup.
  • Two Carriers (If you provide carrier information before the buildout begins!)
  • Modification of Vicidial DB server web interface to allow 50M File Uploads for large list loading.

Data Transfer (Backup / Restore / Upgrade):

With each method, we will first complete the build-out of your system and certify it working in autodial mode. Then we will perform the Restore/Upgrade (as purchased and/or provided) and recertify the server. Under no circumstances does this pricing include repairing customizations. All customizations must be handled on an hourly basis. Also note that while we rarely have problems with restores and upgrades that do not have customizations, we do not guarantee in any way that your previous system's backup set is properly constructed to function when restored. Any repairs required due to irregularities on a restored system will be charged hourly. You do have the option of reverting to the original certified installation and abandoning the upgrade.

That being said: We rarely have problems with Vicidial restores unless they are very technical and most are easily fixed. Usually problems arise from older backups, but are handled fairly easily with either NO extra fee or a small fee. Many customizations can be discarded as they were often meant to include features that are now Stock in Vicidial.

  • Restore from provided backup: If you provide us with a valid backup set from another Vicidial system, we will restore it into this Vicidial server.
  • Backup and restore: You provide us root access to the previous server, then we proceed with the restore as above.
  • Backup, restore and upgrade: You provide us root access to the previous server, then we proceed with the restore as above. Then we upgrade that previous installation to the latest version of Vicidial.
  • Under no circumstances do we include repair of customizations unless those repairs are paid hourly. Nor can we predict how long those repairs may take, unless we wrote the customizations within the last two years.
  • If any form of restoration is planned, be sure to confirm the version of Vicidial we should be installing in the fresh server before we begin.

Available Options:
Carrier/Phone Setup:
Modify astguiclient.conf:
Server Cluster:
Service Level:
Transfer Data:
Vicidial Turnkey:
VICIdial Version:
This product was added to our catalog on Sunday 24 October, 2010.
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